Privacy Policy

1. Introduction

Pinch (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have.

2. Information We Collect

a) Account & Transaction Data
Name, email address, phone number, shipping address, order details, and billing information (masked or tokenized).

b) Payment Data
Payments are processed securely through trusted payment gateways. We do not store your full card details or CVV. Payment tokens may be stored by the payment provider.

c) Device & Usage Data
IP address, browser type, device information, pages visited, clicks, search queries, and cookies.

d) Marketing Data
Preferences, newsletter subscriptions, feedback, or survey responses (only if you opt in).

e) Third-Party Data
Data from social logins (such as Google or Facebook, if used) and analytics or advertising partners.

3. How We Use Your Data

We use your data to:

  • Process orders, payments, refunds, replacements, and deliveries

  • Communicate order updates, customer support, and important notices

  • Improve website functionality, prevent fraud, and analyze performance

  • Personalize offers and marketing (only if you opt in)

  • Comply with legal and regulatory requirements

4. Legal Basis (Where Applicable)

We process personal data based on:

  • Your consent (for marketing communications)

  • Contract performance (to fulfill orders)

  • Legitimate interests (fraud prevention, analytics, service improvement)

5. Cookies & Similar Technologies

We use cookies for essential website functions, analytics, and advertising.
You can manage cookie preferences through your browser or cookie banner settings.
Essential cookies cannot be disabled as they are required for the website to function properly.

6. Sharing & Disclosures

We may share your data with:

  • Payment gateway providers

  • Courier and logistics partners

  • Analytics and advertising partners

  • Cloud hosting and technical service providers

We do not sell your personal data.
Data may be disclosed if required by law or to protect our rights, users, or safety.

7. Data Retention

We retain your personal and transaction data only as long as necessary to:

  • Provide services

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

Analytics data may be stored in aggregated or anonymized form.

8. Security

We use industry-standard security measures such as encryption and secure access controls.
However, no online system is 100% secure. If you believe your data security is compromised, please contact us immediately.

9. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal data

  • Request deletion of your data (subject to legal limits)

  • Opt out of marketing communications

  • Request data portability where applicable

To exercise these rights, contact us at

  • Phone Number: 9594936161
  • Email ID: support@pinch.club

Identity verification may be required.

10. Children

Pinch does not knowingly collect personal data from children under the age of 13.
Our website is not intended for children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

  • Phone Number: 9594936161
  • Email ID: support@pinch.club